Terms of service

Last updated:

1. Who we are

This shop (the “site”) is run by Vellanor Nutrition Ltd, a company registered in Ireland, 77 Camden Street Lower, Dublin 2, Ireland. Company number (Companies Registration Office): . VAT number: . Email: . Phone: .

AMBRELLE is a brand of Vellanor Nutrition Ltd. In these terms, “we” means Vellanor Nutrition Ltd and “you” means the customer, a consumer buying for private use.

Our products are food supplements. They are not medicines and do not replace a varied and balanced diet and a healthy lifestyle. They are prepared by our partner in Germany and shipped from Germany.

2. Scope

These terms apply to every order placed on the site by consumers in France, Belgium, Luxembourg, Germany, Austria, Italy, Spain, the Netherlands, Ireland and Malta, for one-time purchases, supplies, boxes and subscriptions. By placing an order you accept these terms. They are sent to you by email with your order confirmation; you can save and print them. The version that applies is the one in force on the day of your order. The contract is concluded in the language of the site you order on (English, French, German, Italian, Spanish or Dutch).

3. Products

Each product page shows the legal name, the full list of ingredients with allergens in bold, the amounts per daily dose, the directions for use, the warnings, the storage conditions, the net quantity and the name of the food business operator. This information matches the label. Keep to the daily dose on the label. If you are pregnant, breastfeeding or under medical treatment, ask your doctor or pharmacist before you start. Photos are for illustration; the label is the reference for the composition.

4. Prices

Prices are in euros and include VAT. Delivery costs are shown before you confirm the order (see article 7). The price that applies is the one shown when you order. When we announce a price reduction, it is calculated against the lowest price applied in the previous 30 days, except for the subscription and supply savings, which are calculated against the single-jar price shown on the product page.

5. Order

  • You choose a product and an option: single jar, supply, box or subscription.
  • You check your cart (products, quantities, option, prices, delivery costs) and can correct it at any time before payment.
  • You enter your details and delivery address, then choose a payment method.
  • You confirm the order with the final payment button, which states clearly that the order implies an obligation to pay.
  • We send you a confirmation email with the order summary, these terms and, for a subscription, its details.

The contract is concluded when we send that confirmation email. We may refuse an order for a legitimate reason (for example an abnormal order or a payment dispute in progress); we then tell you without delay and refund any amount already paid.

6. Payment

Accepted payment methods: . Payment is processed by our payment provider (); we never see your full card details. One-time purchases are charged when you order. Subscriptions are charged when you order for the first delivery, then on the day of each following shipment. An invoice is attached to the confirmation email or available in your account.

7. Delivery

Parcels leave from Germany and are delivered to the address you give, in the 10 countries listed in article 2.

  • Time: after dispatch. We ship within 30 days of the contract at the latest. If we are late, you can ask us to deliver within a reasonable extra period, then cancel the contract and be refunded.
  • Costs: €5.90; free delivery from 2 products or €50, on every supply and on every box.
  • Tracking: you receive a tracking link by email when the parcel leaves.
  • Risk: products travel at our risk until they are handed to you or to the person you name.
  • Damaged or incomplete parcel: write to us as soon as possible with a photo and your order number. We send the product again or refund you.

8. Subscription

  • Principle: a subscription has no minimum term. We ship the chosen product automatically, at the interval shown on the product page, until you cancel.
  • Interval: each delivery matches the real duration of your jars (a supply every 3 or 4 months, a single jar every 3, 4 or 6 months). Iron has no subscription: we email you before the pouch runs out. Vitamin D3: one jar every 6 months.
  • Price: the subscription costs the supply price shown on the product page (or 15% off the single-jar price when one jar lasts 90 days or more), with free delivery. Discounts do not stack. The amounts are shown before payment and in your subscription confirmation email.
  • Price changes: if the one-time price of a product changes, we tell you by email at least 30 days before the first delivery concerned; you can cancel free of charge before it.
  • Before each shipment: we email you before each shipment with the date and the amount.
  • Change, skip, pause: from your account, at any time until the day before shipment.
  • Cancel: online in a few clicks with the “Cancel subscription” button, then “Confirm cancellation”, or without logging in via “Cancel a subscription” at the bottom of every page, then “Cancel now”. No fee, no notice, no minimum term. You receive a confirmation by email. Cancelling stops future deliveries; it is different from withdrawing (article 10).
  • Failed payment: we tell you by email and invite you to update your payment method; we retry . No fee is charged for a failed payment.

9. 30-day money-back guarantee

This commercial guarantee is given by Vellanor Nutrition Ltd, 77 Camden Street Lower, Dublin 2, Ireland. It comes on top of your right of withdrawal (article 10) and the legal guarantee of conformity (article 11) and does not limit them. If a product doesn't suit you, write to us within 30 days of delivery and we refund it, even if the jar is opened. Return shipping is on us. We refund within 14 days of your request, with the payment method you used.

10. Right of withdrawal (14 days)

You can withdraw from the contract without giving a reason within 14 days. The period starts on the day you, or a person you name other than the carrier, receive the last product of the order; for a subscription, the first delivery.

  • Online, the simplest way: click “Withdraw from the contract here” at the bottom of every page, enter your name, your order number and your email address, then confirm. No account is needed. We acknowledge receipt by email within 24 working hours, with the date and time we received your withdrawal.
  • Or by any other clear statement, by email to or by post to 77 Camden Street Lower, Dublin 2, Ireland, for example with the model form in article 10 bis.
  • Refund: we refund all payments received, including the standard delivery costs, within 14 days of receiving your withdrawal, with the payment method you used. We may wait until we have received the products or proof that you have sent them.
  • Return: send the products back within 14 days of telling us, to . Return shipping is on us.
  • Exception: the right of withdrawal does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons and were unsealed after delivery. For an opened jar, our 30-day guarantee (article 9) applies instead.

10 bis. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

  • To Vellanor Nutrition Ltd, 77 Camden Street Lower, Dublin 2, Ireland, :
  • I/We (\*) hereby give notice that I/We (\*) withdraw from my/our (\*) contract of sale of the following goods (\*)/for the provision of the following service (\*),
  • Ordered on (\*)/received on (\*),
  • Name of consumer(s),
  • Address of consumer(s),
  • Signature of consumer(s) (only if this form is notified on paper),
  • Date

(\*) Delete as appropriate.

11. Legal guarantee of conformity

Independently of the commercial guarantee, you benefit from the legal guarantee of conformity for two years from delivery, under the law of the country where you live. In case of a defect you are entitled, free of charge, to a replacement or, if that is not possible, to a price reduction or a refund. Tell us as soon as possible through the contact page.

12. Liability

We are not liable for use of the products contrary to the directions or warnings on the label. Nothing in these terms limits our liability for gross negligence or wilful misconduct, or the rights the law gives you.

13. Personal data

We process your data as described in our privacy policy.

14. Customer service and complaints

Contact page, or · . We reply by email in the language of your order within .

15. Disputes

If our answer does not satisfy you, the European Consumer Centre of your country can help you free of charge (www.eccnet.eu).

16. Applicable law

These terms are governed by Irish law. This choice does not deprive you of the protection given by the mandatory rules of the country where you live. You can bring proceedings before the courts of your place of residence.